Published: Fri, 13 Jun 2025 14:50:55 GMT
Position: Director of Product Design and Research at Loopio
Company Overview:
Loopio is a rapidly growing tech company that provides autonomous, challenging work to unleash learning and growth opportunities for our employees. We attract and retain naturally curious individuals with grit and a desire to build their careers. Our team values collaboration and supports each other to achieve success as #oneteam.
Job Description:
We are seeking a Director of Product Design and Research to join our team on a 14-month contract. In this role, you will support our Product Design and Research team, practice, and ongoing Experience Strategy. Reporting to the VP of Product Management, you will collaborate closely with cross-functional leaders and senior leaders across the organization. As the champion of our Product Design and Research functions, you will drive existing processes and suggest new ways for our team to level up collaborative processes and outputs. If you are passionate about making a significant impact at a growing tech company, we want to hear from you!
Key Responsibilities:
– Drive the execution and delivery of a domain-defining user experience in the Response Management space, utilizing AI and machine learning to drive key outcomes for our customers
– Refine, shape, and implement our Experience Strategy, maintaining a high bar of experience quality
– Collaborate closely with cross-functional teams to launch a top-tier experience for our customers and effectively communicate it to the market
– Advocate for our users and champion Loopio’s customer-centric approach
– Mentor and support the Product Design and Research team, providing mentorship, support, and professional development opportunities
– Build, refine, and drive our Product Design and Research process and rituals
– Be the voice of Product Design and Research, ensuring the entire company understands its value at Loopio
– Lead the team in building a valuable, intuitive, and beautiful product that customers love
– Prioritize team retention and support with hiring and performance management throughout the contract
– Experience in managing a distributed team is a plus
Qualifications:
– 7+ years of experience in Product Design and Research
– 5+ years of experience in a Product Design leadership role within a high-growth SaaS company (bonus points for managing Researchers and/or a Research practice)
– Strong leadership and management principles/values that align with our values of Grit, Curiosity, Candour, Mastery, and Support
– Experience leading Product Design in a B2B SaaS company
– Bonus: Experience shipping B2C products at scale and iterating based on consumer needs
– Experience working in a scrum/agile environment with embedded designers and researchers
– Ability to balance design idealism vs. pragmatism
– Scientific mindset when it comes to validating designs
– Background in both generative and evaluative design research practices
Work Location:
Loopio is a remote-first workplace with established hub regions around the world. Our employees (or Loopers) live and work in Canada, the UK, and India. The majority of our team is based in Ontario and British Columbia, and we offer flexible co-working locations in these regions. We encourage asynchronous collaboration and have core sync hours for virtual meetings.
Why Work at Loopio:
– Ongoing feedback and regular 1-on-1s with your manager
– Opportunity to elevate your craft and explore your creativity with a dedicated professional mastery allowance
– Autonomy and responsibility in a results-driven environment
– Shape the evolution of our product and solve real-world problems for our customers using AI-driven solutions
– Join one of LinkedIn’s Top 10 Startups in Canada and Deloitte’s Technology Fast 50™ Companies to Watch
– Health and wellness benefits starting on day one
– Remote work setup including a MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget
– Supportive culture with opportunities for connections in a remote-first environment
– Participation in town halls, AMA sessions, and quarterly celebrations
– Employee Resource Groups for learning and connection opportunities
– Opportunity to make a big impact on the business
– We encourage all candidates to apply, regardless of experience or background
– Responsible use of AI in our recruitment process
– Commitment to building diverse and inclusive workplaces
– Accommodations available for virtual interviews
If you are interested in this role, please contact our Talent Experience team at [email protected]. Apply link