Published: Sat, 14 Jun 2025 06:51:17 GMT
Position: DesignOps Specialist
Company: Jane
Mission: To Help the Helpers
Introduction:
We are Jane, a team dedicated to fostering growth, spreading delight, and serving the healthcare community. Our goal is to simplify the lives of healthcare practitioners and patients through our digital platform. We are looking for individuals who are ready to join us on this mission and make a positive impact every day.
At Jane, we value collaboration, efficiency, clear communication, and continuous improvement. As a remote-first company, we offer the flexibility to work from anywhere in Canada.
Role:
We are seeking a highly motivated Design Operations Specialist to join our growing design team. In this role, you will be responsible for streamlining processes, organizing research, and nurturing a creative and human-centered design culture. You will be the backbone of our Design Ops, allowing our designers to focus on crafting user-centered experiences while ensuring the operational side of design runs smoothly.
This is a collaborative role that works closely with Product Design, Marketing Design, and Research teams at Jane. It is also a unique opportunity to shape the future of Design Ops at our company.
About Us:
Jane is a founder-led company that values living our values while keeping a clear vision for the future. Our product enables healthcare practitioners, such as physiotherapists, mental health counselors, and chiropractors, to run their practices in a digital-first way. Our features include online booking, charting, scheduling, telehealth, secure payments, and billing, with an evolving library of features. To learn more about our product, visit our website.
As a rapidly growing company, we face challenges and navigate through a constantly changing environment. We are looking for individuals who are resourceful, love solving problems, and are excited to be a part of a disruptive team of talented individuals.
We offer autonomy and flexibility to integrate work into your life in a way that makes sense for you. Need to take time off to pick up your kids? That’s normal here. We also have various Slack channels dedicated to different interests, such as parenting, plants, pets, food, pride, and wellness. While we love to connect virtually, we also have in-person team events throughout the year.
We value collaboration, humility, and a growth mindset. We are looking for individuals who can embrace our way of working, which includes being flexible and open to change. If you are excited about the opportunity to help those who help others, we would love to hear from you.
To learn more about Jane as a company and a product, check out our Glassdoor reviews and Capterra Reviews.
If you are passionate about our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we would love to hear from you!
Impact:
– Coordinate research efforts and maintain a centralized view of studies and sentiment (like SUPR-Q) to help teams build on insights, understand customer perception, and measure design impact.
– Support rituals like weekly syncs, critique, and craft sessions to help foster a strong, connected design culture.
– Collaborate with design leaders and cross-functional partners to document and evolve systems, principles, and best practices.
– Manage tooling and systems (Figma, Miro, Looker, Monday.com), keeping access organized, efficient, and looking for opportunities to automate.
– Intake and organize creative briefs, and support project tracking and hygiene across Product and Marketing Design.
– Support designer onboarding and offboarding to ensure teammates feel welcomed, equipped, and aligned with our ways of working.
Experience:
– Organized and proactive: You excel at bringing order to chaos and take pride in enabling others to do their best work.
– Collaborative by nature: You thrive in cross-functional environments and enjoy building bridges between people and teams.
– Detail-oriented but flexible: You pay attention to details, but can also zoom out and adapt processes as needed.
– Deep respect for the craft of design: You may not be a designer yourself, but you understand the creative process and advocate for what design needs to succeed.
– Kind, curious, and action-oriented: You embody Jane’s brand values of being helpful, human, and delightful.
Nice-to-haves (but not required):
– Experience supporting UX research operations or design systems management.
– Familiarity with tools like Figma, Miro, Jira, Looker, and Monday.com.
– Experience supporting scaling design organizations, especially in SaaS or health tech.
Compensation:
At Jane, we are committed to fair and transparent compensation that reflects growth. The minimum annual salary for this role is $73,100, and the maximum is $109,600. This salary range accounts for the growth someone will experience in the role throughout their time at Jane, from building skills to achieving excellence.
We believe in paying for growth, which means your compensation will continue to increase as you build an amazing career with us. We also value clear communication and trust in our compensation process, and we welcome any questions you may have about it during the interview process.
To learn more about our compensation fundamentals and how we determine salary ranges, watch this short video. We also offer a comprehensive benefits package, which you can learn more about on our website. Apply link