Published: Thu, 19 Jun 2025 14:20:22 GMT
Customer Solutions Designer – Discourse
Salary: Dependent on location and experience, can be provided up front.
Location: USA timezones within the Americas only
Discourse is a global company that offers a 100% open source product. Our team is growing, with currently 100 employees. We are revolutionizing the online community space and our product powers a significant number of successful online communities, with over 30,000 Discourse instances globally. We have a growing list of thousands of paying customers, including Fortune 500 companies and leading players in the fast-growth technology, gaming, and AI industries.
About the Role:
As a Customer Solutions Designer at Discourse, you will be a generalist, with the opportunity to work on various tasks. This includes creating mockups and implementing designs in HTML, CSS, and JavaScript. You will also work closely with Discourse customers to customize themes and components for their communities. Additionally, you will be responsible for maintaining theme additions and changes for long-term Discourse client sites.
Responsibilities:
– Collaborate with enterprise clients (such as Unreal Engine, OpenAI, Atlassian, etc.) on 16 and 40 hour customization packages
– Work with one or more Discourse Customer Success Managers to meet client needs and expectations, while also prioritizing design-related tasks
– Maintain client-specific design requirements
– Implement large batches of design changes to existing client themes and theme components
– During busy periods, work on multiple ongoing customer projects and during quieter times, look for ways to develop new open-source themes for Discourse communities
– Provide support on our Meta forum and directly with customers via email
Qualifications:
– Strong knowledge of HTML, CSS, and JavaScript
– Familiarity with EmberJS or a similar JavaScript framework
– Excellent customer service and communication skills
– Ability to interpret brand guidelines and implement designs that align with them
– Familiarity with building themes for Discourse is preferred
– Experience with design software such as Figma or Sketch
At Discourse, effective written communication is crucial. We use our own software, Discourse, for most communication, and most interactions with customers and team members will be in writing. Therefore, we are looking for individuals who possess the following qualities:
– Detail-oriented, proactive, and organized
– Able to make decisions quickly and communicate effectively
– Work well independently and remotely
– Kind to their co-workers
– Highly motivated with a strong belief in our mission to make the internet a better place
Pay and Benefits:
At Discourse, we believe that high-quality benefits make our team more effective. We offer a comprehensive benefits package, including a completely flexible schedule, 5 weeks of vacation per year, and funding for a co-working stipend. Our Salary Framework is based on location and experience, and we are happy to provide a range up front. Additionally, all full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
We strive to create a welcoming workplace where individuals from diverse backgrounds and cultures can come together to create something great. We encourage all qualified candidates to apply, even if you do not meet every qualification. Please send your resume and a brief introduction to let us get to know you and why you are interested in this position at Discourse. Apply link