Published: Wed, 23 Jul 2025 10:50:53 GMT
Data Operations Analyst at Consumer Reports
WHO WE ARE
Consumer Reports is a nonprofit organization dedicated to promoting a fair and just marketplace for consumers. Our team consists of passionate individuals who advocate for consumer rights and work towards creating a safer and more equitable environment for everyone. We are committed to our mission and offer a comprehensive benefits package, including medical coverage, a 401K match, and more. Learn more about our advocacy efforts and how we support our employees.
OVERVIEW
We are seeking a data and insights expert to join our Innovation Lab’s Product R&D team. As a Data Operations Analyst, you will play a key role in developing and managing our AI-powered product, AskCR. This role requires a combination of program management, product operations, and data strategy skills to deliver the best of CR’s product expertise to our members.
AskCR is a pro-consumer AI that provides expert-backed advice using CR’s trusted information. We are one of the only AI-powered experiences with over 100 human experts, all working towards a common goal of consumer advocacy.
As the Data Operations Analyst for AskCR, you will be responsible for tuning and scaling our AI product, ensuring it remains accurate, transparent, and trustworthy as it grows. This is a unique opportunity to work on a purpose-driven product that connects users, experts, and product teams in a live, in-market setting.
Please note that this is a remote position and not eligible for sponsorship.
How You’ll Make an Impact
As a Data Operations Analyst focused on AskCR, you will:
– Operate and improve the two-way feedback systems between CR’s human experts and AskCR users via AI.
– Analyze product usage, user messages, and expert contributions to identify trends, gaps, and opportunities for system improvement.
– Design dashboards and reports to translate complex data into actionable insights for product, engineering, and content teams.
– Track and communicate key program metrics, such as expert contributions, content coverage, and answer effectiveness.
– Support trust and safety operations by monitoring conversations and addressing policy or quality concerns.
– Maintain clear documentation and identify opportunities to automate and streamline workflows.
ABOUT YOU
You’ll Be Highly Rated If:
– You have 4+ years of experience in business intelligence, data operations, or a related role in the tech or research industry.
– You are proficient in SQL read queries, spreadsheets (Google Sheets/Excel), and dashboard tools (e.g. Databricks, Adobe, GA).
– You have a proven track record of turning qualitative and quantitative data into product impact.
– You are metrics-driven and skilled at defining, tracking, and communicating program-level metrics.
– You possess excellent written and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.
– You have a systems mindset and are comfortable navigating ambiguity.
You’ll Be One of Our Top Picks If:
– You have experience working with human-in-the-loop systems, conversational AI, or chat-based products.
– You are passionate about using AI tools in either a consumer or enterprise setting and understand their strengths and limitations.
– You are familiar with enterprise software and/or cross-functional program delivery.
– You have an interest in consumer advocacy or user research.
– You strongly believe in building technology that earns trust and serves the public good.
FAIR PAY AND A JUST WORKPLACE
At Consumer Reports, we are committed to fair and transparent pay. Our compensation is competitive and based on factors such as location and the candidate’s skills, knowledge, and experience. We have three locations: Yonkers, NY, Washington, DC, and Colchester, CT.
Salary ranges:
– NY/California: $120K-$135K annually
– DMW/Massachusetts: $115K-$130K annually
– Colchester, CT and other approved CR locations: $95K-$110K annually
Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions, or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for the application and hiring process. Apply link