Published: Sun, 03 Aug 2025 02:51:46 GMT
Position: Business Intelligence Data Analyst
Company Overview:
SimplePractice is a leading provider of innovative solutions for health and wellness practitioners. Our goal is to support practitioners in their journey to becoming licensed, managing their business, and connecting with new clients. By putting practitioners first, we enable them to focus on their clients while using SimplePractice to start, grow, and maintain a successful private practice.
Role Overview:
We are seeking a highly skilled and analytical Business Intelligence Data Analyst with at least 3 years of experience to join our Customer Success team. In this role, you will utilize data to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be essential in identifying trends, supporting key initiatives, and creating impactful dashboards and reports.
Key Responsibilities:
– Collaborate with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
– Develop and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
– Translate business needs into analytical frameworks and actionable insights
– Monitor and report on customer engagement, retention, onboarding, and support metrics across various channels (phone, chat, email)
– Work cross-functionally with Product, Engineering, and Data Engineering teams to access and model relevant data
– Ensure data accuracy, integrity, and consistency across reporting sources
Desired Skills & Experience:
– Bachelor’s degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Master’s degree preferred)
– 6+ years of experience in a data analyst, business intelligence, or related role
– Advanced SQL skills and experience working with relational databases
– Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
– Strong analytical thinking and ability to distill complex data into clear insights
– Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
– Excellent communication and stakeholder management skills
– Ability to work independently and manage multiple priorities in a fast-paced environment
Bonus Points:
– Experience with customer lifecycle analysis
– Familiarity with dbt, Snowflake, or cloud data warehouses
Base Compensation Range: $100,000 – $125,000 annually.
Please note that base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission, and some roles may be eligible for overtime pay. The final compensation package will be determined based on factors such as skills, experience, qualifications, geographic location, and other job-related factors.
Benefits:
We offer a competitive benefits program, including:
– Medical, dental, vision, life & disability insurance
– 401(k) plan with company match
– Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
– Mental health resources
– Paid parental leave & Backup Care
– Tuition reimbursement
– Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice:
Thank you for your interest in opportunities at SimplePractice LLC. When submitting your resume or application materials for employment purposes, please note that you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at [email protected]. Apply link